How can we help?
Answers to common questions, quick fixes, and a direct line to the person who builds WanderMap.
Email support
Questions, bugs or ideas. We reply within 1-2 business days.
Back up your map
Settings › Data › Export Data saves a JSON backup you can import later.
Your privacy
You never need an account, and there are no ads or trackers. Everything stays on your device.
Frequently asked questions
Getting started
How do I scratch a country?
Drag your finger across any country on the map. The gold overlay scratches away to reveal the country underneath, with a little haptic feedback as you go. Once you have scratched enough of it, the country is marked as visited and added to your statistics.
Can I undo a scratch?
Yes. Tap the country to open its detail view, then choose Remove from Visited. The country returns to its unscratched state and your statistics update straight away.
How do I zoom and move around the map?
Pinch with two fingers to zoom and drag with one finger to pan. The zoom buttons at the top of the map zoom in, zoom out and reset the view.
Can I track states and provinces?
Yes. WanderMap includes regional scratch maps for the United States, Canada and Australia, so you can record your travels state by state and province by province. Inside any country you can also note the cities you explored.
Where are achievements, challenges and goals?
They live in the Your Journey hub, together with the 3D globe and your travel journal.
Membership
What does a membership include?
Everything. One membership unlocks the whole app: the world and regional maps, statistics, trips, timeline, Year in Review, Your Journey, photos and map export. A membership is required to use WanderMap, and the monthly and yearly plans both start with a seven day free trial.
What is the difference between a subscription and lifetime?
Both unlock the full app. The monthly ($4.99) and yearly ($29.99) plans renew automatically. Lifetime ($79.99) is a single payment with no renewals. Prices are in US dollars and may vary by region.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, choose WanderMap and tap Cancel Subscription. You keep access until the end of the current billing period. Cancel at least 24 hours before renewal to avoid being charged for the next period.
How do I restore a purchase?
In WanderMap, open Settings and tap Restore Purchases. Make sure you are signed in with the Apple ID that made the original purchase.
Can I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your WanderMap purchase and request a refund.
Data and privacy
Where is my data stored?
On your device. Your map, trips, notes and photos never leave it unless you export them, and they are included in your normal iPhone or iPad device backups. WanderMap does not sync between devices, so use a backup file to move your data.
How do I back up or move my data?
Go to Settings › Data › Export Data. This creates a JSON backup file you can save to Files, AirDrop or email to yourself.
To restore, choose Import Backup in the same section and pick the file. Import merges the backup with what is already on the device: existing data is kept and matching countries and states are combined. Photo files are not included in the JSON backup.
Does WanderMap track my location?
No. WanderMap never uses GPS or tracks where you are. You mark places yourself. If you choose to import trips from your photos, the app reads the location metadata of those photos on your device only. See the Privacy Policy for details.
Troubleshooting
My membership is not unlocking
- Close WanderMap completely and open it again.
- In WanderMap, open Settings and tap Restore Purchases.
- Check you are signed in with the Apple ID that made the purchase.
- Check your internet connection.
- Still stuck? Email us with the date of the purchase.
The app is crashing or freezing
- Install the latest version from the App Store.
- Close the app completely and reopen it.
- Restart your device and make sure it has some free storage.
- If you plan to delete and reinstall the app, export a backup first (Settings › Data › Export Data). Deleting the app removes its data from the device.
Photos will not add or import
- Open the Settings app, then Privacy & Security › Photos › WanderMap, and allow access.
- Check that your device has free storage.
- Try a different photo to rule out a damaged file.
- Photo import can only suggest countries for photos that include location metadata.
My widget is not updating
Open WanderMap once so the widget can refresh, then wait a moment. If it still shows old numbers, remove the widget from your Home Screen and add it again.
Still need help?
Send us an email with your device model and iOS version and a short description of what happened. We reply within 1-2 business days.